Terms & Condition



This  agreement is  a legal agreement between you ("Customer" or "you") and   Open House Video Marketing

Limited of 10 Cuan an Oir, Kinvara, Co. Galway, Ireland ("Supplier, us" or "we").


We license use of the Software and the Documentation to you on the basis of this agreement. We do not sell the  Software  or  Documentation   to  you.  We  remain  the  owners  of  the  Software  and  Documentation  at  all times.









You should print a copy of this agreement for future reference. IT IS HEREBY AGREED

1.                INTERPRETATION


1.1             The definitions and rules of interpretation in this clause apply in this agreement.


"Authorised Users"            means  those  employees,  agents  and  independent  contractors  of  the Customer  who  are  authorised  by  the  Customer  to  use  the  Services  and the Software under the Plan, each plan having a limit of Authorised Users.


"Business Day"                    means  a  day  other  than  a  Saturday,   Sunday  or  public  holiday  in  Ireland when banks in Dublin are open for business.


“Content”                             means the videos and other content created by the Customer and made using the Software and Services.


"Control"                              means  the  beneficial   ownership  of  more  than  50%  of  the  issued  share capital of a company or the legal power to direct or cause the direction of the   general  management  of  the  company,  and  controlscontrolled   and the expression change of control shall be construed accordingly.

"Confidential Information"      meansinformation that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information in clause 11.6 or clause 11.7.


"Customer Data"                means  the  data  inputted   by  the  Customer,  Authorised  Users,  or  the Supplier on the Customer's behalf for the purpose of using the Services or facilitating the Customer's use of the Services.


"Documentation"                means  the  documents   made  available  to  the  Customer  by  the  Supplier online via www.VideoSherpa.com or such other web address notified by the  Supplier  to   the  Customer   from  time  to   time   which   sets   out   a description  of  the  Services   and  the  user  instructions  for  the  Services under the Plan.


"Effective Date"                  means the date of this agreement.

"Initial Term Date"                  means  the  initial  term  of  this  subscription  as  set  out  on  the  date  this agreement is signed


"Mandatory Policies"        means the Supplier's business policies and codes notified to the Customer by the Supplier from time to time.

"Normal Hours Policies"        Business 9.00 am to 5.00 pm local Irish time, each Business Day.


“Plan”                                    Means  the  standard,   premium,  multi-branch,  customised  or  other  plan purchased by the Customer to use the Services.


"Renewal Period"               means the period described in clause 14.1.


"Services"                             means the subscription services provided by the Supplier to the Customer under  this  agreement  via  www.VideoSherpa.com  or  any  other  website notified  to  the  Customer  by  the  Supplier   from  time  to  time,  as  more particularly described in the Documentation.


"Software"                           means  the  app  and  online   software  applications  made  available  to  the Customer by the Supplier online via www.VideoSherpa.com or such other web address notified by the Supplier to the Customer from time to time or available from the iOS or Android app stores.


"Subscription Fees"            means the subscription fees payable by the Customer to the Supplier for the User Subscriptions at the Supplier’s list prices  from time to time for the relevant Plan.


"Subscription Term"          has the meaning given in clause 14.1 (being the Initial Subscription Term together with any subsequent Renewal Periods).

"Support Services Policy Means"          has the Supplier's policy for providing standard support in relation to the  Services  as  made  available   at  www.VideoSherpa.com  or  such  other website address as may be notified to the Customer from time to time.


"User Subscriptions"          means the user subscriptions under the Plan purchased by the Customer pursuant to clause 9.1 which entitles Authorised Users to access and use the Services and the Tools in accordance with this agreement.


"Virus"                                  means   any   thing    or   device   (including   any   software,   code,   file   or programme)  which  may:  prevent,   impair  or  otherwise  adversely  affect the  operation  of  any  computer  software,  hardware  or  network,  any telecommunications service,  equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation  of  any  programme  or  data,  including  the  reliability  of  any programme  or  data  (whether  by  re-arranging,   altering  or  erasing  the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.


“Year”                                    means   the  period    of  12   months   from  the  Effective  Date  and   each consecutive period of 12 months thereafter.


1.2             Clause, schedule and paragraph headings shall not affect the interpretation of this agreement.


1.3            A person includes an individual, corporate or unincorporated body (whether or not having separate legal  personality)   and  that  person's  legal  and  personal  representatives,  successors  or  permitted assigns.


1.4            A  reference  to  a  company  shall  include  any  company,  corporation  or  other  body  corporate, wherever and however incorporated or established.


1.5            Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.


1.6            Unless  the context otherwise requires, a reference to one gender shall include a reference to the other genders.


1.7            A reference to a statute or statutory provision is a reference to it as it is in force as at the date of this agreement.


1.8            A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of this agreement under that statute or statutory provision.


1.9             A reference to writing or written includes faxes but not e-mail.


1.10           References to clauses and schedules are to the clauses and schedules of this agreement; references to paragraphs are to paragraphs of the relevant schedule to this agreement.


2.               USER SUBSCRIPTIONS


2.1             Subject to the Customer purchasing the User Subscriptions in accordance with clause 3.3 and clause

9.1, the restrictions set out in this clause 2 and the other terms and conditions of this agreement, the  Supplier  hereby  grants  to  the  Customer  a  non-exclusive,  non-transferable  right,  without  the right  to  grant  sublicenses,  to  permit  the  Authorised  Users  to  use  the  Services  and  the  Software during the Subscription Term solely for the Customer's internal business operations.


2.2             In relation to the Authorised Users, the Customer undertakes that:


2.2.1          the  maximum   number  of  Authorised  Users  that  it  authorises  to  access  and  use  the Services  and  the  Software  shall  not  exceed  the  number  of  User  Subscriptions  it  has purchased from time to time under the Plan;


2.2.2          it will not allow or suffer any User Subscription to be used by more than one individual Authorised  User  unless   it  has  been  reassigned  in  its  entirety  to  another  individual Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the Services and/or the Software;


2.2.3          each  Authorised  User  shall  keep  a  secure  password  for  his  use  of  the  Services  and Software, that such password shall be changed no less frequently than monthly and that each Authorised User shall keep his password confidential;


2.2.4          it shall maintain a written, up to date list of current Authorised Users and provide such list to   the  Supplier  within  5  Business  Days  of  the  Supplier's  written  request  at  any  time  or times;


2.2.5          it  shall  permit   the  Supplier  to  audit  the  Services  in  order  to  establish  the  name  and password of each Authorised User.  Such audit may be conducted no more than once per quarter, at the Supplier's expense, and this right shall be exercised with reasonable prior notice,  in  such  a  manner  as  not  to  substantially  interfere  with  the  Customer's  normal conduct of business;


2.2.6          if any of the audits referred to in clause 2.2.5 reveal that any password has been provided to any individual who is not an Authorised User, then without prejudice to the Supplier's other rights, the Customer shall promptly disable such passwords and the Supplier shall not issue any new passwords to any such individual; and


2.2.7          if  any  of  the  audits   referred  to  in  clause  2.2.5  reveal  that  the  Customer  has  underpaid Subscription  Fees  to  the  Supplier,   then  without prejudice  to the  Supplier's   other  rights, the  Customer  shall  pay  to  the  Supplier  an  amount  equal  to  such  underpayment  as calculated in accordance with the prices set out under the Plan within 10 Business Days of the date of the relevant audit.


2.3            The Customer and its Authorised Users shall not access, store, distribute or transmit any Viruses, or any material or Content during the course of its use of the Services that:


2.3.1          is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;


2.3.2          breaches any content standards as determined by the Supplier from time to time;


2.3.3          facilitates illegal activity;


2.3.4          depicts sexually explicit images;


2.3.5          promotes unlawful violence;


2.3.6          is  discriminatory  based  on  race,  gender,  colour,  religious  belief,  sexual  orientation, disability; or


2.3.7          is otherwise illegal or causes damage or injury to any person or property;


and the Supplier reserves the right, without liability or prejudice to its other rights to the Customer, to disable the Customer's access to any material that breaches the provisions of this clause.


2.4             The Customer shall not:


2.4.1          except   as  may  be  allowed  by  any  applicable  law  which  is  incapable  of  exclusion  by agreement between the parties and except to the extent expressly permitted under this agreement:


(a)        attempt   to  copy,  modify,  duplicate,  create  derivative  works  from,  frame,  mirror, republish,  download,   display,  transmit,  or  distribute  all  or  any  portion  of  the Software and/or Software (as applicable) in any form or media or by any means; or


(b)        attempt    to   de-compile,   reverse   compile,   disassemble,   reverse   engineer   or otherwise reduce to human-perceivable form all or any part of the Software; or


2.4.2          access all or any part of the Services and Software in order to build a product or service which competes with the Services and/or the Software; or


2.4.3          use the Services and/or Software to provide services to third parties; or


2.4.4          subject   to  clause  22.1,  license,  sell,  rent,  lease,  transfer,  assign,  distribute,  display, disclose,  or  otherwise  commercially   exploit,  or  otherwise  make  the  Services  and/or Software   available   to   any   third    party   except   the   Authorised   Users   subject   to   the limitations of the Plan, or


2.4.5          attempt to obtain, or assist third parties in obtaining, access   to the Services  and/or the

Software, other than as provided under this clause 2.


2.5            The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and/or the Software and, in the event of any such unauthorised access or use, promptly notify the Supplier.


2.6             The Customer shall be liable for all acts and omissions of its Authorised Users


2.7            The  rights  provided  under  this  clause  2  are  granted  to  the  Customer  only  and  shall  not  be considered granted to any subsidiary or holding company of the Customer.




3.1            Subject to clause 3.2 and clause 3.3, the Customer may, from time to time during any Subscription Term, purchase additional User Subscriptions in excess of the number set out under the Plan and the Supplier shall grant access to the Services and the Software to such additional Authorised Users in accordance with the provisions of this agreement.


3.2            If at any   time  the  Customer  wishes  to purchase additional User   Subscriptions, the Customer shall notify   the   Supplier   in   writing.   The   Supplier   shall   evaluate   such   request   for   additional   User Subscriptions and respond to the Customer with approval or rejection of the request (such approval not  to  be  unreasonably  withheld).  Where  the  Supplier  approves  the  request,  the  Supplier  shall activate the additional User Subscriptions within 5 Business Days of its approval of the Customer’s request.


3.3            If  the  Supplier   approves  the  Customer's  request  to  purchase  additional  User  Subscriptions,  the Customer shall, within 30 days of the date of the Supplier's invoice, pay to the Supplier the relevant fees for such additional User Subscriptions as at the Supplier’s then list prices for the additional User Subscriptions under the relevant Plan.


4.               SERVICES


4.1             The  Supplier  shall,  during  the  Subscription  Term,  provide  the  Services  and  make  available  the

Software to the Customer on and subject to the terms of this agreement.


4.2            The Supplier shall use commercially reasonable endeavours to make the Services available 24 hours a day, seven days a week, except for:


4.2.1          planned   maintenance  carried  out  during  the  maintenance  window  of  10.00  pm  to  2.00 am Irish time; and


4.2.2          unscheduled maintenance performed outside Normal Business Hours, provided that the Supplier has used reasonable endeavours to give the Customer at least 6 Normal Business Hours' notice in advance.


4.3            The  Supplier  will,  as  part  of  the  Services  provide  the  Customer  with  the  Supplier's  standard customer support services during Normal Business Hours in accordance with the Supplier's Support Services Policy in effect at the time that the Services are provided.1    The Supplier may amend the Support  Services  Policy   in  its  sole  and  absolute  discretion  from  time  to  time.   The  Customer  may purchase enhanced support services separately at the Supplier's then current rates.


5.               CUSTOMER DATA


5.1             The Customer shall own all right, title and interest in and to all of its own Customer Data.


5.2            The Supplier shall follow its archiving procedures for Customer Data as set out in its Back-Up Policy available  at  www.VideoSherpa.com  or  such  other  website  address  as  may  be  notified  to  the Customer  from  time  to  time,  as  such  document  may  be  amended  by  the  Supplier  in  its  sole discretion from time to time.   In the event of any loss or damage to Customer Data, the Customer's sole  and  exclusive  remedy  shall  be  for  the  Supplier  to  use  reasonable  commercial  endeavours  to restore  the  lost  or  damaged  Customer  Data  from  the  latest  back-up  of  such  Customer  Data maintained  by  the  Supplier   in  accordance  with  the  archiving  procedure  described  in  its  Back-Up Policy.  The  Supplier  shall  not  be  responsible   for  any  loss,  destruction,  alteration  or  disclosure  of Customer Data caused by any third party (except those third parties sub-contracted by the Supplier to perform services related to Customer Data maintenance and back-up).


5.3            The Supplier shall, in providing the Services, comply with its Privacy and Security Policy relating to the   privacy  and  security  of  the  Customer  Data  available  at  www.VideoSherpa.com  or  such  other website address as may be notified to the Customer from time to time, as such document may be amended from time to time by the Supplier in its sole discretion.


5.4            If   the   Supplier   processes   any   personal   data   on   the   Customer's   behalf   when   performing   its obligations under this agreement, the parties record their intention that the Customer shall be the data controller and the Supplier shall be a data processor and in any such case:


5.4.1          the  Customer   acknowledges  and  agrees  that  the  personal  data  may  be  transferred  or stored outside the EEA or the country where the Customer and the Authorised Users are located in order to carry out the Services and the Supplier's other obligations under this agreement;


5.4.2          the Customer shall ensure that the Customer is entitled to transfer the relevant personal data  to  the  Supplier  so  that  the  Supplier  may  lawfully  use,  process  and  transfer  the personal data in accordance with this agreement on the Customer's behalf;


5.4.3          the Customer shall ensure that the relevant third parties have been informed of, and have given   their  consent  to,  such  use,  processing,  and  transfer  as  required  by  all  applicable data protection legislation;


5.4.4          the  Supplier   shall  process  the  personal  data  only  in  accordance  with  the  terms  of  this agreement  and  any  lawful  instructions   reasonably  given  by  the  Customer  from  time  to time; and


5.4.5          each   party    shall   take   appropriate   technical   and   organisational   measures   against unauthorised   or   unlawful    processing   of   the   personal   data   or   its   accidental   loss, destruction or damage.


6.               THIRD PARTY PROVIDERS


The Customer acknowledges that the Services may enable or assist it to access the website content of, correspond with, and purchase products and services from, third parties via third-party websites and  that  it  does  so  solely  at  its  own  risk.  The  Supplier  makes  no  representation,  warranty  or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or   correspondence  with,  any  such  third-party  website,  or  any  transactions  completed,  and  any contract entered   into by the Customer, with  any  such third party.   Any contract entered into and any  transaction  completed   via  any  third-party  website  is  between  the  Customer  and  the  relevant third party, and not the Supplier.   The Supplier recommends that the Customer refers to the third party's  website  terms  and  conditions   and  privacy  policy  prior  to  using  the  relevant  third-party


website.  The Supplier does not endorse or approve any third-party website nor the content of any of the third-party website made available via the Services.




7.1             The  Supplier  undertakes  that  the  Services  will  be  performed  substantially  in  accordance  with  the

Documentation and with reasonable skill and care.


7.2            The undertaking at clause 7.1 shall not apply to the extent of any non-conformance which is caused by   use  of  the  Services  contrary  to  the  Supplier's  instructions,  or  modification  or  alteration  of  the Services by any party other than the Supplier or the Supplier's duly authorised contractors or agents. If the Services do not conform with the foregoing undertaking, Supplier will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide the Customer with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes the Customer's sole and exclusive remedy for any breach of the undertaking set out in clause 7.1.  Notwithstanding the foregoing, the Supplier:


7.2.1          does  not  warrant   that  the  Customer's  use  of  the  Services  and  the  Software  will  be uninterrupted  or  error-free;    or  that   the  Services,   Software  and/or  the  information obtained by  the Customer through the Services will meet the Customer's requirements; and


7.2.2          is not responsible for any delays, delivery failures, or any other loss or damage resulting from  the  transfer  of  data  over  communications  networks  and  facilities,  including  the internet, and the Customer acknowledges that the Services and Software may be subject to   limitations,  delays  and  other  problems  inherent  in  the  use  of  such  communications facilities.


7.3            This  agreement  shall  not  prevent  the  Supplier  from  entering  into  similar  agreements  with  third parties,  or  from  independently  developing,   using,  selling  or  licensing  documentation,  products and/or services which are similar to those provided under this agreement.


7.4            The Supplier warrants that it has and will maintain all necessary licences, consents, and permissions necessary for the performance of its obligations under this agreement.




8.1             The Customer shall:


8.1.1          provide the Supplier with:


(a)        all necessary co-operation in relation to this agreement; and


(b)        all necessary access to such information as may be required by the Supplier;


in  order  to  provide  the  Services,  including  but  not  limited  to  Customer  Data,  security access information and configuration services;


8.1.2          use diligent and reasonable care and comply with all applicable laws and regulations with respect to its activities under this agreement including all applicable data protection and privacy laws and regulations;


8.1.3          carry  out  all  other  Customer   responsibilities  set  out  in  this  agreement  in  a  timely  and efficient manner. In the event of any delays in the Customer's provision of such assistance as  agreed  by  the  parties,   the  Supplier  may  adjust  any  agreed  timetable  or  delivery schedule as reasonably necessary;


8.1.4          ensure that the Authorised Users use the Services and the Software in accordance with the terms and conditions of this agreement and shall be responsible for any Authorised User's breach of this agreement;


8.1.5          obtain and shall maintain all necessary licences, consents, and permissions necessary for the   Supplier,    its   contractors   and   agents   to   perform   their   obligations   under   this agreement, including without limitation the Services;


8.1.6          ensure that its network and systems comply with the relevant specifications provided by the Supplier from time to time; and


8.1.7          be   solely    responsible   for   procuring   and   maintaining   its   network   connections   and telecommunications   links    from   its   systems   to   the   Supplier's   data   centres,   and   all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Customer's network connections or telecommunications links or caused by the internet.


9.               CHARGES AND PAYMENT


9.1            The  Customer  shall  pay  the  Subscription  Fees  to  the  Supplier  for  the  User  Subscriptions  in accordance with this clause 9 and published list prices for the relevant Plan.


9.2            The  Customer  shall  on  the  Effective  Date  provide  to  the  Supplier  valid,  up-to-date  and  complete credit card details or approved purchase order information acceptable to the Supplier and any other relevant valid, up-to-date and complete contact and billing details and, if the Customer provides:


9.2.1          its credit card details to the Supplier, the Customer hereby authorises the Supplier to bill such credit card:


(a)        on  the  Effective  Date  for  the  Subscription  Fees  payable  in  respect  of  the  Initial

Subscription Term; and


(b)        subject   to   clause   14.1,   on   each   anniversary   of   the   Effective   Date   for   the

Subscription Fees payable in respect of the next Renewal Period;


9.2.2           its  approved  purchase  order  information  to  the  Supplier,  the  Supplier  shall  invoice  the



(a)        on  the  Effective  Date  for  the  Subscription  Fees  payable  in  respect  of  the  Initial

Subscription Term; and


(b)        subject to clause  14.1, at least 30 days  prior to each anniversary  of the Effective

Date for the Subscription Fees payable in respect of the next Renewal Period, and the Customer shall pay each invoice within 30 days after the date of such invoice.

9.3            If the Supplier has not received payment within 30 days after the due date, and without prejudice to any other rights and remedies of the Supplier:


9.3.1          the  Supplier  may,  without  liability  to  the  Customer,  disable  the  Customer's  password, account  and  access  to  all  or  part  of  the  Services   and  the  Supplier  shall  be  under  no obligation  to  provide   any  or  all  of  the  Services  while  the  invoice(s)  concerned  remain unpaid; and


9.3.2           interest shall accrue on a daily basis on such due amounts at an annual rate equal to 3%

over the then current base lending rate of the Supplier's bankers in Ireland from time to


time,  commencing  on  the  due  date  and  continuing  until  fully  paid,  whether  before  or after judgment.


9.4             All amounts and fees stated or referred to in this agreement:


9.4.1          shall be payable in Euro;


9.4.2          are, subject to clause 13.3.2, non-cancellable and non-refundable;


9.4.3          are exclusive of value added tax, which shall be added to the Supplier's invoice(s) at the appropriate rate.


9.5            If,  at  any  time  whilst   using  the  Services,  the  Customer  exceeds  the  amount  of  disk  storage  space specified in the Documentation, the Supplier shall charge the Customer, and the Customer shall pay, the Supplier's then current excess data storage fees.2


9.6            The Supplier shall be entitled to increase the Subscription Fees, the fees payable in respect of the additional User Subscriptions purchased pursuant to clause 3.3, the support fees payable pursuant to   clause  4.3  and/or  the  excess  storage  fees  payable  pursuant  to  clause  9.5  at  the  start  of  each Renewal Period upon 90 days' prior notice to the Customer.


10.             PROPRIETARY RIGHTS


10.1           The  Customer  acknowledges  and  agrees  that  the  Supplier  and/or  its  licensors  own  all  intellectual property rights in the Services and the Software. Except as expressly stated herein, this agreement does not grant the Customer any rights to, under or in, any patents, copyright, database right, trade secrets,  trade  names,  trade  marks  (whether  registered  or  unregistered),  or  any  other  rights  or licences in respect of the Services or the Software.


10.2           The Supplier confirms that it has all the rights in relation to the Services  and the Software that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of this agreement.


10.3           The Customer acknowledges and agrees that the Supplier owns all intellectual property rights in the Content. The Supplier hereby agrees to grant the Customer a non-exclusive, non-transferable right, to permit the Customer to access and use the Content during the Subscription Term in the course of its ordinary business operations.




11.1           Each party may be given access to Confidential Information from the other party in order to perform its  obligations  under  this  agreement.   A  party's  Confidential  Information  shall  not  be  deemed  to include information that:


11.1.1        is  or  becomes   publicly  known  other  than  through  any  act  or  omission  of  the  receiving party;


11.1.2        was in the other party's lawful possession before the disclosure;


11.1.3        is  lawfully  disclosed  to  the  receiving  party  by  a  third  party  without  restriction  on disclosure;


11.1.4        is independently developed by the receiving party, which independent development can be shown by written evidence; or


11.2           Subject to clause 11.4, each party shall hold the other's Confidential Information in confidence and, unless required by law, not make the other's Confidential Information available to any third party, or use  the  other's   Confidential  Information  for  any  purpose  other  than  the  implementation  of  this agreement.


11.3           Each  party  shall  take  all  reasonable  steps  to  ensure  that  the  other's  Confidential  Information  to which  it  has  access  is  not  disclosed  or  distributed  by  its  employees  or  agents  in  violation  of  the terms of this agreement.


11.4           A  party  may  disclose  Confidential  Information  to  the  extent  such  Confidential  Information  is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is  legally permitted to do so,  it  gives  the  other  party  as  much  notice  of  such  disclosure  as  possible  and,  where  notice  of disclosure is not prohibited and is given in accordance with this clause 11.4, it takes into account the reasonable requests of the other party in relation to the content of such disclosure.


11.5           Neither party shall be responsible for any loss, destruction, alteration or disclosure of Confidential

Information caused by any third party.


11.6           The Customer acknowledges that details of the Services, and the results of any performance tests of the Services, constitute the Supplier's Confidential Information.


11.7           The Supplier acknowledges that the Customer Data is the Confidential Information of the Customer.


11.8           No  party  shall  make,  or  permit  any  person  to  make,  any  public  announcement  concerning  this agreement   without    the  prior  written   consent   of  the  other  parties   (such  consent   not  to  be unreasonably  withheld   or  delayed),  except  as  required  by  law,  any  governmental  or  regulatory authority  (including,  without   limitation,  any  relevant  securities  exchange),  any  court  or  other authority of competent jurisdiction.


11.9           The above provisions of this clause 11 shall survive termination of this agreement, however arising.


11.10         In performing its obligations under this agreement the Customer shall comply with the Mandatory



12.             INDEMNITY


12.1           The  Customer  shall  defend,  indemnify  and  hold  harmless  the  Supplier  against  claims,  actions, proceedings,  losses,   damages,  expenses  and  costs  (including  without  limitation  court  costs  and reasonable legal fees) arising out of or in connection with the Customer's and its Authorised Users’ use of the Services and/or the Software, or as a result of a breach of clause 2.3.


12.2           The  Supplier   accepts  no  liability  howsoever  arising  from  any  improper  use  of  the  Services  or  the Software by   the Customer or  an  Authorised User (this  includes  the  content of any  video or other Content created using the Services).


12.3           The Supplier shall defend the Customer, its officers, directors and employees against any claim that the Services or the Software infringes any patent effective as of the Effective Date, copyright, trade mark, database right or right of confidentiality, and shall indemnify the Customer for any amounts awarded against the Customer in judgment or settlement of such claims, provided that:


12.3.1        the Supplier is given prompt notice of any such claim;


12.3.2        the  Customer   provides  reasonable  co-operation  to  the  Supplier  in  the  defence  and settlement of such claim, at the Supplier's expense; and


12.3.3        the Supplier is given sole authority to defend or settle the claim.


12.4           In the defence or settlement of any claim, the Supplier may procure the right for the Customer to continue using the Services, replace or modify the Services so that they become non-infringing or, if such remedies are not reasonably available, terminate this agreement on 2 Business Days' notice to the   Customer  without  any  additional  liability  or  obligation  to  pay  liquidated  damages  or  other additional costs to the Customer.


12.5           In no event shall the Supplier, its employees, agents and sub-contractors be liable to the Customer or any Authorised User to the extent that the alleged infringement is based on:


12.5.1        a modification of the Services or the Software by anyone other than the Supplier; or


12.5.2        the Customer's or its Authorised Users’ use of the Services or the Software in a manner

contrary to the instructions given to the Customer by the Supplier; or


12.5.3        the Customer's or its Authorised Users’ use of the Services or the Software after notice of the alleged or actual infringement from the Supplier or any appropriate authority.


12.6           The foregoing   and clause 13.3.2 states the Customer's sole and exclusive rights and remedies, and the Supplier's (including the Supplier's employees', agents' and sub-contractors') entire obligations and  liability,   for  infringement  of  any  patent,  copyright,  trade  mark,  database  right  or  right  of confidentiality.




13.1           Except as expressly and specifically provided in this agreement:


13.1.1        the Customer assumes sole responsibility for results obtained from the use of the Services and  the  Software  by  the  Customer  or  its  Authorised  Users,  and  for  conclusions  drawn from  such  use.  The  Supplier  shall  have  no  liability  for  any  damage  caused  by  errors  or omissions  in  any  information,  instructions  or  scripts  provided  to  the  Supplier  by  the Customer or its Authorised Users in connection with the Services, or any actions taken by the Supplier at the Customer's direction;


13.1.2        all  warranties,   representations,  conditions  and  all  other  terms  of  any  kind  whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement; and


13.1.3        the Services are provided to the Customer on an "as is" basis.


13.2           Nothing in this agreement excludes the liability of the Supplier:


13.2.1        for death or personal injury caused by the Supplier's negligence; or


13.2.2        for fraud or fraudulent misrepresentation.


13.3           Subject to clause 13.1 and clause 13.2:


13.3.1        the  Supplier   shall  not  be  liable  whether  in  tort  (including  for  negligence  or  breach  of statutory  duty),  contract,  misrepresentation,  restitution  or  otherwise  for  any  loss  of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement; and


13.3.2        the Supplier's total aggregate liability in contract (including in respect of the indemnity at clause  12.3),  tort  (including  negligence  or  breach  of  statutory  duty),  misrepresentation, restitution  or  otherwise,   arising  in  connection  with  the  performance  or  contemplated performance of this agreement shall be limited to the total Subscription Fees paid for the User Subscriptions  during the 12  months  immediately preceding the date  on  which the claim arose.


14.             TERM AND TERMINATION


14.1           This agreement shall, unless otherwise terminated as provided in this clause 14, commence on the Effective Date and shall continue for the Initial Subscription Term and, thereafter, this  agreement shall  be  automatically   renewed  for  successive  periods  of  12  months  (each  a  "Renewal  Period"), unless:


14.1.1        either party notifies the other party of termination, in writing, at least 30 days before the end of the Initial Subscription Term or any Renewal Period, in which case this agreement shall  terminate  upon  the  expiry  of  the  applicable  Initial  Subscription  Term  or  Renewal Period; or


14.1.2        otherwise terminated in accordance with the provisions of this agreement;


and the Initial Subscription Term together with any subsequent Renewal Periods shall constitute the

"Subscription Term".


14.2           Without   affecting  any  other  right  or  remedy  available  to  it,  either  party  may  terminate  this agreement with immediate effect by giving written notice to the other party if:


14.2.1        the other party   fails  to pay  any  amount due under this  agreement on the due   date  for payment and remains  in default not less   than  30 days  after being notified in  writing to make such payment;


14.2.2        the  other  party  commits  a  material  breach  of  any  other  term  of  this  agreement  which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so;


14.2.3        the other party repeatedly breaches any of the terms of this agreement in such a manner as  to  reasonably  justify  the  opinion  that  its  conduct  is  inconsistent  with  it  having  the intention or ability to give effect to the terms of this agreement;


14.2.4        the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts within the meaning of section 570 of the Companies Act 2014;


14.2.5        the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or   arrangement  with  its  creditors  other  than  for  the  sole  purpose  of  a  scheme  for  a solvent  amalgamation  of  that  other  party  with  one  or  more  other  companies  or  the solvent reconstruction of that other party;


14.2.6        a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party other than for the sole purpose of a scheme   for   a   solvent   amalgamation   of   that   other   party   with   one   or   more   other companies or the solvent reconstruction of that other party;


14.2.7        an  application   is  made  to  court,  or  an  order  is  made,  for  the  appointment  of  an administrator,  or  if  a  notice   of  intention  to  appoint  an  administrator  is  given  or  if  an administrator is appointed, over the other party;


14.2.8        the holder of a qualifying floating charge over the assets of that other party has become entitled to appoint or has appointed an administrative receiver;


14.2.9        a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;


14.2.10      a  creditor  or  encumbrancer  of  the  other  party  attaches  or  takes  possession  of,  or  a distress, execution, sequestration or other such process is levied or  enforced on or sued against, the whole or any part of the other party's assets and such attachment or process is not discharged within 14 days;


14.2.11      any  event  occurs,  or  proceeding  is  taken,  with  respect  to  the  other  party  in  any jurisdiction  to  which  it  is  subject   that  has  an  effect  equivalent  or  similar  to  any  of  the events mentioned in clause 14.2.4 to clause 14.2.10 (inclusive);


14.2.12      the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business; or


14.2.13     there is a change of control of the other party;


14.3           On termination of this agreement for any reason:


14.3.1        all licences granted under this agreement shall immediately terminate and the Customer shall immediately cease all use of the Services and the Software;


14.3.2        each party shall return and make no further use of the Software and other items (and all copies of them) belonging to the other party;


14.3.3        the Supplier may destroy or otherwise dispose of any of the Customer Data or Content in its possession unless the Supplier receives, no later than ten days after the effective date of the termination of this agreement, a written request for the delivery to the Customer of the then most recent back-up of the Customer Data [and a copy of the Content]3. The Supplier  shall  use  reasonable  commercial  endeavours  to  deliver  the  back-up  to  the Customer  within  30  days  of  its  receipt  of  such  a  written  request,  provided  that  the Customer has, at that time, paid   all  fees  and charges   outstanding at and resulting from termination (whether or not due at the date of termination). The Customer shall pay, on demand,  all  reasonable  expenses  incurred  by  the  Supplier  in  returning  or  disposing  of Customer Data and the Content; and


14.3.4        any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement  which  existed  at  or  before  the  date  of  termination  shall  not  be  affected  or prejudiced.


15.             FORCE MAJEURE


The Supplier shall have no liability to the Customer under this agreement if it is prevented from or delayed in performing its obligations under this agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil   commotion,   malicious   damage,   compliance   with   any   law   or   governmental   order,   rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of


suppliers  or  sub-contractors,  provided  that  the  Customer  is  notified  of  such  an  event  and  its expected duration.


16.             CONFLICT


If there is an inconsistency between any of the provisions in the main body of this agreement and the Schedules, the provisions in the main body of this agreement shall prevail.


17.             VARIATION


No variation of this agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).


18.             WAIVER


No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.


19.             RIGHTS AND REMEDIES


Except  as  expressly  provided  in  this  agreement,  the  rights  and  remedies  provided  under  this agreement are in addition to, and not exclusive of, any rights or remedies provided by law.


20.             SEVERANCE


20.1           If any   provision  (or part of a provision) of   this  agreement  is  found by   any  court or administrative body  of  competent  jurisdiction   to  be  invalid,  unenforceable  or  illegal,  the  other  provisions  shall remain in force.


20.2           If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.


21.             ENTIRE AGREEMENT


21.1           This   agreement   constitutes   the   entire   agreement   between   the   parties   and   supersedes   and extinguishes   all   previous    agreements,   promises,   assurances,   warranties,   representations   and understandings between them, whether written or oral, relating to its subject matter.


21.2           Each party acknowledges that in entering into this agreement it does not rely on, and shall have no remedies  in  respect  of,  any  statement,  representation,  assurance  or  warranty  (whether  made innocently or negligently) that is not set out in this agreement.


22.             ASSIGNMENT


22.1           The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract  or  deal  in  any  other  manner   with  all  or  any  of  its  rights  or  obligations  under  this agreement.


22.2           The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement.




Nothing  in  this  agreement   is  intended  to  or  shall  operate  to  create  a  partnership  between  the parties,  or  authorise  either  party  to  act  as  agent  for  the  other,  and  neither  party  shall  have  the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).


24.             NOTICES


24.1           Any notice required to be given under this agreement shall be in writing  or electronic mail (email) and  shall  be  delivered  by  hand  or  sent  by  registered  post  or  recorded  delivery  post  to  the  other party at its address set out in this agreement, or such other address as may have been notified by that  party  for  such  purposes,   or  sent  by  fax  to  the  other  party's  fax  number  as  set  out  in  this agreement.


24.2           A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in business hours, at 9 am on the first business day  following delivery). A correctly  addressed notice sent by registered post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice sent  by fax shall be deemed to have been received at the time of transmission (as shown by the timed printout obtained by the sender).


25.             GOVERNING LAW


This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Ireland.


26.             JURISDICTION


Each party irrevocably agrees that the courts of Ireland shall have exclusive jurisdiction to settle any dispute  or  claim  arising   out  of  or  in  connection  with  this  agreement  or  its  subject  matter  or formation (including non-contractual disputes or claims).